Shipping policy
ROSUL delivers to every one of the 50 US states, including Alaska, Hawaii, and Puerto Rico. At present, we do not offer international shipping.
Processing Time
We handle and prepare orders within 1–3 business days (Monday–Friday, not counting holidays). When your order is dispatched, you will get an email confirming shipment along with tracking details.
Shipping Options
- Standard (7-14 business days): $15
Delivery windows are approximations expressed in business days, and they exclude weekends and holidays. Every order comes with tracking.
Order Tracking
Upon dispatch, we send your tracking number via email. You can then follow your shipment on the carrier's website (USPS, UPS, FedEx, or the designated carrier).
Delays
We aim to hit the expected delivery timelines, but sometimes there are delays due to carrier problems, weather, or a surge in order volume. If your order is significantly late, reach out to us at support@rosul.shop and we will look into it with the carrier.
Incorrect Address
Make sure to verify your shipping address at checkout. We cannot be held responsible for orders sent to an address that the customer provided incorrectly. If you catch a mistake, get in touch with us right away and we will do our best to correct it before the order ships.
Lost or Damaged Packages
If your package is missing or shows up damaged, contact us within 48 hours of the delivery date (or the date it was expected) at support@rosul.shop. We will collaborate with the carrier to sort out the problem and set up a replacement or refund if applicable.